The Village requests that you call UMI customer service directly at (877) 533-8964 to schedule your appointment.
The Village values the safety, security, and health of its residents. In line with these priorities, the Village of Itasca is working to modernize the water meter system. This upgrade aims to improve the water customer experience and make water operations more efficient.
This fall, you will receive a letter from the Village, inviting you to schedule a water meter replacement appointment with the project subcontractor, United Meters Inc. These upgrades are important for our water utility system, and resident cooperation is needed. There will be no costs for water customers for the water meter replacement.
Your cooperation is appreciated, and our staff is available to answer your questions. Feel free to reach out to us at (630) 773-2455.
The Village will be installing “smart” water meter technology that utilizes a remote wireless meter reading process through the Sensus water meter product line. Sensus is a leader in this industry and is known for its reliability, accuracy, and longevity.
The installation of new “smart” water meters will improve the water customer experience by giving customers greater access to their water usage, allowing them to monitor high usage, more quickly detect water leaks, and establish water conservation programs.
The new “smart” meter reading system, Advanced Meter Infrastructure (AMI), is an automatic process that collects readings multiple times a day as well as on-demand, as the figure below explains.
The new “smart” meter system will eliminate the cost of staff hours needed for meter readings, reduce the Village’s carbon footprint by eliminating the need for the “drive-by” meter readings, and help us comply with the Illinois Department of Natural Resources’ requirements to detect water leaks and minimize water loss in our system.
Every installer from United Meters Inc. will undergo a background check conducted by the Village. Please be aware that none of the installers will ask you for any compensation or personal information such as your social security number or bank account.
The Village appreciates your cooperation in making this project a success. Should you have any questions or need additional information on the program, please contact Public Works at (630) 773-2455.