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1. What kind of projects require building permits?

Any work that requires a structural change such as:

• All electrical and plumbing work
• All fire suppression and detection work
• All HVAC work
• Alterations involving moving or adding walls
• Any types of additions
• Exterior wall mounted signs
• Fences, decks, driveways, patios, retaining walls
• Hot tubs
• Parking lots
• Pools
• Spas
• Windows and roofs

Please note, this list is not comprehensive. If you are unsure if your project requires a permit, contact the Building Division at (630) 773-5568. 

2. As the homeowner, can I do the work myself and if I am doing the work myself, do I still need to get a permit?

Yes a homeowner can do their own work and a permit is still required. Regardless of who is doing the work, a permit will be required to ensure the project meets the minimum construction standards required by code. 

3. What if I get caught doing work without have a building permit?

A Stop Work Order will be issued along with a $100 citation. Work will be stopped until plans are approved and a permit issued.

4. How do I obtain a Building Permit?

Items vary based on permit type. To assist you with the process, the Village has prepared several useful checklists for commonly submitted building permit applications, which can be found here. If you do not see a checklist for your project or have questions regarding your submittal, please contact us at (630) 773-5568. 

Please click here to apply for permits online.

5. How long does it take to obtain a building permit? Do permits expire?

The Village strives to get most permits issued within 10 - 14 days of receipt, however, the turnaround time for the approval depends on the scope of the work and complexity of your project. Other factors that play a role on the time it takes to issue a permit are accurate drawings, contractor requirements, and accurately completing all necessary paperwork. 

Once a permit is issued it is valid for a period of one year. Permits may be extended, by contacting the Building Division at (630) 773-5568. 

6. Who is responsible for obtaining the permit?

The property owner is ultimately responsible for obtaining permits or ensuring that the appropriate permits have been obtained before the start of any project. The issue of who actually obtains the permit is between the property owner and the general contractor.

7. Do I need inspections? How do I set them up?

When the work begins, the Village will inspect each major phase of construction. It is the responsibility of the person doing the work to schedule inspections at least 24 hours in advance; the Building Division does not automatically schedule inspections. Information about inspections will be attached to your building permit and will be geared to your specific project.

To schedule an inspection please call us at (630) 773-5568 and have ready your permit number and type of inspection needed. Inspections received after 3:00 p.m. will be processed the following day. 

Plans must be on-site. If plans are not on-site, a re-inspection fee will be imposed. If during the inspection, the inspector finds that some of the work does not meet minimum code requirements or deviate from the approved plan, the inspector will provide a written explanation of the corrections that must be made to bring the work up to acceptable standards. 

8. What if I need to make changes to my approved plans during construction?

Any changes must be approved by the Community Development Department prior to the work being done. A cover letter explaining the changes along with 3 sets of revised drawings should to be submitted for our review. Once the changes have been approved you will be notified and you will be issued revised job site copies.

9. What are the hours when construction work can be done?

Construction work may take place between the hours of 7:00 a.m. to 7:00 p.m., Monday through Friday.  On Saturday, Sunday,  and holidays that are observed by the village construction may occur between 8:00 a.m. to 7:00 p.m.

10. Construction is now underway at my neighbor’s property. May I see the plans that were approved?

A Freedom of Information Act request must be submitted to the Village. Technical documents, such as floor plan drawings prepared by design professionals, are generally not permitted to be released to the public.

11. Can you tell me the zoning classification of a property?

To determine the zoning of a property, please utilize the Village's most recent zoning map, which can be obtained here. You may also request a Zoning Verification letter here. The purpose of a zoning verification letter is a signed document which verifies the current zoning of a property.  A zoning verification letter does not verify the status of buildings or uses on the property; it does not certify conformance or non-conformance of existing uses or structures. The fee for a zoning verification letter is $75.00 per address.  Payment for a zoning verification letter can be made here.

12. Do I need a permit for a garage sale?

Permits are not required for garage sales. 

13. Is peeling paint a code violation? Is there anything you can suggest that might persuade my neighbor to paint his unsightly garage door?

Yes, unmaintained exterior surfaces are in violation of Itasca’s Code of Ordinances. Let us know and we’ll see to it that the property owner or occupant is informed of the code infraction and understands what he must do to correct it. Thank you in advance for your help.

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1. How do I report a deceptive or fraudulent business practice?

If you’ve been victimized by fraud, deception, or unfair methods of competition, the Consumer Protection Division of the Illinois Attorney General’s office may be able to help.
http://www.illinoisattorneygeneral.gov/consumers/index.html
Consumer Fraud Hotline: 800-386-5438

The Illinois Commerce Commission's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.
https://www.icc.illinois.gov/consumer/
Complaint Hotline: 1-800-524-0795

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1. How many times a year do I need to change the batteries in my smoke detector?

Twice. You should do this when you change your clocks or New Year's Day and Fourth of July.

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1. What is considered a Public Record?

“Public records” are defined in FOIA as “all records, reports, forms, writings, letters, memoranda, books, papers, maps, photographs, microfilms, cards, tapes, recordings, electronic data processing records, electronic communications, recorded information and all other documentary materials pertaining to the transaction of public business, regardless of physical form or characteristics, having been prepared by or for, or having been or being used by, received by, in the possession of, or under the control of any public body.” (5 ILCS 140/2(c)) Given this broad definition, FOIA is intended to cover any document, regardless of form, that pertains to government business.

2. How do I submit a FOIA Request

All requests for copies or inspection of public documents under the Freedom of Information Act must be made in writing. Please note there are separate submission requirements for Village Records and Law Enforcement Records. 

	Village Records Request	Police Records
Online:	Village Online Portal	Police Department Online Portal
Form:	N/A	Downloadable Police Form
Mail:	FOIA Officer Deanne Curelo 550 W. Irving Park Road Itasca, IL 60143	FOIA Officer Tim Mace 540 W. Irving Park Road Itasca, IL 60143
In-person:	Drop off between 8:00 a.m. to 4:30 p.m.	Drop off between 8:00 a.m. to 4:00 p.m.
Fax:	N/A	630-773-1805

3. What information should I include in my request?

On your written request, include your name, address, the date, and at least one contact method in case we need to contact you regarding your request. Also, please provide as much information as possible on the subject matter. This will help expedite the search process. 

4. Is my request a commercial request?

A commercial FOIA request is when the requestor seeks to use part or all of the public records for sale, resale, solicitation, or advertisement for sales or services.

The FOIA Officer has 21 business days to respond to a request for information made for a commercial purpose. The public body will respond by:

1. providing the requested records;
2. advising when the requested documents will be available and how much they will cost;
3. denying the request (if it falls under an exception);
4. or by advising the requestor that the request is unduly burdensome and extending an opportunity for the requestor to reduce the request to manageable proportions.

Please note it violates the Freedom of Information Act for a person to knowingly obtain a public record for a commercial purpose without disclosing that it is for a commercial purpose.

 

5. How long will it take to get a response?

The Village, by law, will respond no later than five business days after receipt of a non-commercial request. Commercial requests will receive a response no later than 21 business days after receipt. (Requests are commercial if the use of any part of the record or the information derived from the record is to be used for sale, resale, solicitation, or advertisement for sales or services.) However, the Village may extend the time to respond within the time period allowed by law in certain circumstances

6. Is there a fee?

The Freedom of Information Act permits the Village to charge reasonable fees to pay for copying costs or the use of copying equipment. The Village will supply up to fifty (50) black-and-white pages of requested records NOT intended for a commercial use at no charge to the requester. Fees for additional copying or certification fees are as follows: 

• $.15 per page
• $.10 per certificate, if the copies are certified
• Oversize copies – cost of reproduction

7. What information is exempt from requests?

Under FOIA, there is a presumption that all information is public unless the public body proves otherwise. There are several exceptions to public disclosure that include but are not limited to:

• Private information – “Private information” is exempt from disclosure under FOIA. FOIA defines “private information” as “unique identifiers, including a person’s social security number, driver’s license number, employee identification number, biometric identifiers, personal financial information, passwords or other access codes, medical records, home or personal telephone numbers, and personal e-mail addresses.” Under FOIA, “private information also includes home addresses and personal license plate numbers, except as otherwise provided by law or when compiled without possibility of attribution to any person.”
• Personal information that, if disclosed, would constitute a clearly unwarranted invasion of personal privacy unless the disclosure is consented to in writing by the person who is the subject of the information. Under FOIA, the “unwarranted invasion of personal privacy” means the “disclosure of information that is highly personal or objectionable to a reasonable person and in which the subject’s right to privacy outweighs any legitimate public interest in obtaining the information.” Disclosing information that relates to the public duties of public employees is not considered an invasion of personal privacy.
• Law enforcement records that, if disclosed, would interfere with a pending or reasonably contemplated proceeding or that would disclose the identity of a confidential source.
• Information that, if disclosed, might endanger anyone’s life or physical safety.
• Preliminary drafts or notes in which opinions are expressed, or policies are formulated, unless the record is publicly cited and identified by the head of the public body.
• Business trade secrets or commercial or financial information that is proprietary, privileged, or confidential and disclosure would cause competitive harm to the person or business.
• Proposals and bids for any contract until a final selection is made.
• Requests that are “unduly burdensome.”

For a complete list of exemptions from the State of Illinois, go to the Illinois General Assembly/Illinois Compiled Statutes.

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1. What is Haymarket requesting?

Haymarket is requesting approval for a planned development by special use with exceptions and Class I approval of a Site Plan in order to permit a mixed-use residential and healthcare facility and other accessory uses in the B-2 Community Business District at 860 W. Irving Park Road. If approved, the former Holiday Inn – Itasca property would become a site for Haymarket Center DuPage. Haymarket has launched a website dedicated to Haymarket Center DuPage at www.haymarketdupage.com.

2. How long is a Plan Commission Public Hearing?

Evening public hearings generally run from 7 p.m. to 10 p.m. The public hearing may be continued to future dates until testimony is concluded and members of the public have an opportunity to be heard.

3. Why was there such a long break between meetings?

On December 4, 2019, the Plan Commission continued the meeting. In late December, litigation, initiated by the Petitioner, resulted in an extended delay through mid-March when the case was dismissed by a DuPage County Court. Plan Commission hearings were temporarily suspended in late March due to COVID-19. 

The Itasca Plan Commission resumed small scale Public Hearings in July 2020. In August 7, 2020, Haymarket submitted supplemental documents, which required review prior to moving forward. In addition, the Village needed to acquire and implement equipment and technology necessary to facilitate large scale remote public hearings.

4. Will the public hearing be conducted differently because of COVID?

Yes. In September 2020, the Plan Commission adopted new public hearing protocols to ensure the health and safety of participants. The new protocols, which can be found here, allow for remote participation in public hearings in order to comply with gathering restrictions issued by the State of Illinois.

Under the remote public hearing protocol, Petitioners will present their entire case before questions and comments from the general public are accepted. Only Plan Commissioners and established Interested Parties will be able to question a witness directly after individual testimony. See question "Will the public have an opportunity to ask questions or make comments on the case" for information on how and when questions and comments from members of the public will be received and heard. 

5. Can I still attend the meeting in person?

To adhere with County and State Regulations on Public Gatherings, in-person access to the meetings will be limited with priority given to required participants such as: Village Staff, Plan Commissioners, Petitioners and Interested Parties. There may be a limited number of seats available for members of the public.

Members of the public are highly encouraged to watch the hearing on-line. The Village will be live streaming the meeting on YouTube. The link will be available on the day of the meeting at the Village’s meeting page for Haymarket.

Should you wish to be considered for in-person attendance at the Public Hearing, you must pre-register in advance. Attendees will selected on a first-come, first-served basis, as space is available. Click here for more information on registration.

6. At the meeting in Dec. 2019, Dr. Lustig and Mr. Baldwin were answering questions from the public. Due to time restrictions, I was unable to ask my question. Can I still ask these witnesses a question?

Yes. Both the petitioner and the Village have agreed to follow the pre-COVID format for the questioning of these witnesses. Once questioning for Dr. Lustig concludes, the new public hearing protocols will be in effect, with public questioning occurring after all remaining testimony have been presented.

If you have not asked a question of Dr. Lustig and would like to do so, please click here.  Please note, those who have already asked a question at a previous meeting will not be allowed to submit new questions.

7. Will the public have an opportunity to ask questions or make comments on the case?

Yes. Anyone wishing to ask a question or provide comment should review the Step-by-Step Guide to the Public Hearing Process.

During Public Questioning, citizens are provided an opportunity to ask the Petitioner or Interested Parties questions about the information presented. Questions submitted by the public will proceed following the conclusion of the presentation of cases.

Following Public Questioning is Public Comment. This time is reserved for members of the public to express their opinions or make general statements to the Plan Commission regarding the matter.

The public is highly encouraged to submit written questions/comments in lieu of live questions/comments. Questions or comments submitted remotely will carry the same weight as those presented during a meeting.

• Submit a Question or Comment Online by clicking here.
• Email a Question or Comment to commdev@itasca.com. The subject line must indicate whether it is a comment or question and reference PC 19-014.
• Mail a Question or Comment to Village of Itasca, Attn: Mo Khan/PC 19-014, 550 W. Irving Park Road, Itasca, IL 60143. The subject of the letter must indicate whether it is a comment or question and reference PC 19-014.

Members of the public may also sign up in advance of the hearing to ask live questions and state public comments over the phone. All members of the public wishing to provide public comment or to ask a question, must pre-register with the Village, at least two hours prior to the meeting. However, any new documents that will be referenced during public comment or questioning should be provided to Village staff no less than five days before the Plan Commission meeting, so that these documents may be made available to the Plan Commissioners, petitioner, interested parties and the public.

Persons who choose to participate live will be permitted to ask a question or comment via phone at the appropriate time during the public hearing.  Live questions and comments will be considered separately in the order in which the registration is received.

• Sign-up to participate live by clicking here.

8. What is an “Interested Party” and how do I become one?

“Interested Parties” are those individuals or entities which have a special interest, above and beyond the interests of the general public. Individuals or entities must apply to be recognized by the Plan Commission as an “Interested Party.” Please refer to Section V on Page 2 of the Plan Commission Public Hearings Protocols During COVID-19 for Larger Hearings to see the definition of an “Interested Party.” The deadline to register to be considered an Interested Party was October 23, 2020.

9. Have future public hearing dates been set?

The Plan Commission has tentatively set aside the following dates for the continuation of the Public Hearing if needed: October 28, November 4, November 11, December 2 and December 9.  At the conclusion of each meeting the date to which the meeting has been continued will be announced.

As required under section 5 ILCS 120/2.02 of Illinois Open Meeting Act, the Village will post all agendas 48 hours prior to a meeting on the Village’s Agenda Center. You can sign up for agenda notifications here.

10. Is the Plan Commission’s decision final?

No. The Plan Commission makes recommendations to the Village Board, who will be the final authority on whether or not the petition is approved or denied. The Village Board will not begin its consideration of this petition until the Plan Commission has made its recommendation.

11. Can I just wait to testify at the Village Board meeting?

No. While members of the public have the ability to comment at Village Board meetings, the law provides that the Plan Commission is the authority that conducts the public hearing, where evidence may be submitted, and the record is created.

12. How can I watch the meeting?

The Village will live stream the meeting on YouTube. The link will be available on the day of the meeting at the Village’s meeting page for Haymarket.

13. What if I have technical difficulties viewing the meeting?

Anyone who experiences technical difficulties will have an opportunity to make a technology objection before the Plan Commission makes their final decision.  

Technology objections are any objections to the Plan Commission’s proceedings based solely on the failure to access the hearing due to a failure of technology (i.e., internet failure, inability to log into the meeting, etc.). Within seven (7) calendar days of the meeting at which the proofs (the evidence and testimony) is closed, members of the public must submit in writing to commdev@itasca.com or Village of Itasca, Community Development Department, 550 W. Irving Park Rd., Itasca, IL 60143, explaining in detail any technology objection. The petitioner, any interested party, or the Village may respond to the technology objection by three (3) calendar days before the next Plan Commission meeting. The Plan Commission shall hear any technology objections submitted in the interim at its next meeting and, at that point, either reopen proofs or move to a final recommendation to the Village Board.

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1. What is the status of this case?

The petitioner withdrew the petition in November 2020, therefore, this application is no longer being considered.

2. What Is Itasca Country Club requesting?

The Itasca Country Club is requesting preliminary approval for the development of a data center and accessory electrical utility substation on portion of the Country Club property. The Country Club is also requesting final approval for a subdivision of their property to allow for the construction of the data center.

3. Does this mean a Data Center will be built if the Country Club’s request is approved?

The request is for preliminary approval only. The company that will build the data center will have to return to the Plan Commission and the Village Board for final approval for the construction of the actual building.

4. How long will the Plan Commission Hearing be?

Evening public hearings generally run from 7 p.m. to 10 p.m.  In order to ensure every person is heard, the public hearing may be continued to future dates until all interested parties have an opportunity to be heard.

5. Will the public hearing be conducted differently because of COVID?

Yes. In September 2020, the Plan Commission adopted new public hearing protocols to ensure the health and safety of participants. The new protocols, which can be found here, allow for remote participation in public hearings in order to comply with gathering restrictions issued by the State of Illinois.

Under the remote public hearing protocol, Petitioners will present their entire case before questions and comments from the general public are accepted. Only Plan Commissioners and established Interested Parties will be able to question a witness directly after individual testimony. See question "Will the public have an opportunity to ask questions or make comments on the case" for information on how and when questions and comments from members of the public will be received and heard.

6. Will the public have an opportunity to ask questions or make comments on the case?

Yes. Anyone wishing to ask a question or provide comment should review the Step-by-Step Guide to the Public Hearing Process.

During Public Questioning, citizens are provided an opportunity to ask the Petitioner or Interested Parties questions about the information presented. Questions submitted by the public will proceed following the conclusion of the presentation of cases.

Following Public Questioning is Public Comment. This time is reserved for members of the public to express their opinions or make general statements to the Plan Commission regarding the matter.

The public is highly encouraged to submit written questions/comments in lieu of live questions/comments. Questions or comments submitted remotely will carry the same weight as those presented during a meeting.

• Submit a Comment Online by clicking here.
• Email a Question or Comment to commdev@itasca.com. The subject line must indicate whether it is a comment or question and reference PC 20-008.
• Mail a Question or Comment to Village of Itasca, Attn: Mo Khan/PC 19-014, 550 W. Irving Park Road, Itasca, IL 60143. The subject of the letter must indicate whether it is a comment or question and reference PC 20-008.

Members of the public may also sign up in advance of the hearing to ask live questions and state public comments over the phone. All members of the public wishing to provide public comment or to ask a question, must pre-register with the Village, at least two hours prior to the meeting. However, any new documents that will be referenced during public comment or questioning should be provided to Village staff no less than five days before the Plan Commission meeting, so that these documents may be made available to the Plan Commissioners, petitioner, interested parties and the public.

Persons who choose to participate live will be permitted to ask a question or comment via phone at the appropriate time during the public hearing.  Live questions and comments will be considered separately in the order in which the registration is received.

• Sign-up to participate live by clicking here.

7. What is an “Interested Party” and how do I become one?

“Interested Parties” are those individuals or entities which have a special interest, above and beyond the interests of the general public. Individuals or entities must apply to be recognized by the Plan Commission as an “Interested Party.” Please refer to Section V on Page 2 of the Plan Commission Public Hearings Protocols During COVID-19 for Larger Hearings to see the definition of an “Interested Party.” The deadlines to register to be considered an interested party and to submit exhibits have been extended through November 13, 2020. Please click here for the application. 

8. When is the first meeting scheduled for?

The Plan Commission was scheduled to hear the case on Wednesday, October 7, 2020. 

At the request of the petitioner, the first meeting has been postponed until Wednesday, November 18, 2020.

9. When are agendas published?

As required under section  5 ILCS 120/2.02 of Illinois Open Meeting Act, the Village will post all agendas 48 hours prior to a meeting on the Village’s Agenda Center. You can sign up for agenda notifications here. 

10. Is the Plan Commission’s decision final?

No. The Plan Commission makes recommendations to the Village Board, who will be the final authority on whether or not the petition is approved or denied. The Village Board will not begin its consideration of this petition until the Plan Commission has made its recommendation.

11. Can I just wait to testify at the Village Board meeting?

No. While members of the public have the ability to comment at Village Board meetings, the law provides that the Plan Commission is the authority that conducts the public hearing, where evidence may be submitted, and the record is created.

12. How can I watch the meeting?

The Village will be casting the meeting on YouTube. The link will be available on the day of the meeting at the Village’s meeting page for Itasca Country Club.

13. What if I have technical difficulties viewing the meeting?

Unfortunately, the Village is unable to offer any technical assistance during the meeting. Anyone who experiences technical difficulties will have an opportunity to make a technology objection before the Plan Commission makes their final decision.  

Technology objections are any objections to the Plan Commission’s proceedings based solely on the failure to access the hearing due to a failure of technology (i.e., internet failure, inability to log into the meeting, etc.). Within seven (7) calendar days of the meeting at which the proofs (the evidence and testimony) is closed, members of the public must submit in writing to commdev@itasca.com or Village of Itasca, Community Development Department, 550 W. Irving Park Rd., Itasca, IL 60143, explaining in detail any technology objection. The petitioner, any interested party, or the Village may respond to the technology objection by three (3) calendar days before the next Plan Commission meeting. The Plan Commission shall hear any technology objections submitted in the interim at its next meeting and, at that point, either reopen proofs or move to a final recommendation to the Village Board.

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1. Will the new ordinance make it illegal for me to park my work truck or van in my driveway?

The regulations adopted by the Village of Itasca do not prohibit the parking of commercial vehicles, trucks, or vans with a class B plate or less (weighing 8,000 pounds or less) on residential property. Rather, commercial vehicles with class B plates or less will be limited to two commercial vehicles outside of a garage on an approved driveway. Commercial vehicles or trailers parked within an enclosed garage are allowed without limitation.

2. What kinds of vehicles would be considered commercial vehicles under the new ordinance?

The proposed ordinance defines a commercial vehicle as any vehicle which is operated in the furtherance of any commercial or industrial enterprise or any vehicle with lettered signage designating a commercial business.

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1. I have a high water bill, what do I do?

First, check to make sure that you are not using any water.

Second, locate your water meter. It is usually located in your basement or crawlspace near the front of your house.

If you look closely at the water meter you will see either a small black triangle or a small red dial, depending on the meter manufacturer. If this dial is moving, there is water passing through the meter.

The most common cause of leaks in a home are toilets. Toilet leaks can be hard to locate because the water goes down the drain and sometimes make very little sound. The next most likely place is hose bibs or spigots. Make sure you check out all outside fixtures.

If you still cannot locate the problem feel free to schedule a customer service representative to visit your home and solve the problem for you.

2. What is the point of fire hydrant flushing? Isn't it a waste of water?

One of the benefits of fire hydrant flushing is that it keeps the internal walls of the pipes clean. Minerals and deposits can build up on the interior walls of water mains hampering the flow through them. This issue may not be noticeable to you in your house, but it becomes very important when flows are needed to provide fire protection.

Another benefit of fire hydrant flushing is that it moves fresh water through-out the water system and also to your home. Water mains are designed to be sized for fire protection and not the sole purpose of supplying drinking water. This means that some of the area need to be flushed to make sure that fresh water is delivered at all times.

The Utilities Division also performs an inspection on all of the fire hydrants in town at this time.

Unfortunately for the residents, flushing the hydrants does disturb the minerals in the water main and laundry can be badly stained. The Utilities Division will have signs placed around town to warn about fire hydrant flushing in your area. We will also let you know our flushing schedule on the Villages website.

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1. Who collects my refuse, recycling, and yard waste?

The Village has contracted with Republic Service (formerly Allied Waste) for solid waste collection services.

2. What do I put my garbage in?

Each residence is provided with a 95 gallon refuse cart and 65 gallon recycling cart. Garbage and recycling should be placed in these carts. DO NOT place garbage in small grocery store bags or plastic garbage bags and place them out for collection. The Village requires placing garbage in cans or carts instead of bags, as bags are easily torn and ravaged by animals which creates public health and littering concerns. 

3. What day is garbage pickup?

Garbage is picked up each Monday except when the Monday falls on a holiday.

4. What time can I put out the garbage?

Refuse may be placed at the curb no earlier than 4:00 pm on Sunday. All empty containers should be removed from the curb by 10:00 p.m. Monday night. 

5. What if my collection day falls on a holiday?

If a holiday falls on a Monday, refuse will be collected on the following day on Tuesday. Below are the holidays that may impact collection days.

• New Year's Day
• Memorial Day
• Fourth of July
• Labor Day
• Christmas Day

6. What if my garbage isn’t picked up?

If your garbage is not picked up, please contact Republic directly at (847) 981-0091. 

7. Are electronic items collected?

No; effective January 1, 2012, electronics can no longer be collected with residential waste. The State of Illinois has enacted legislation that bans most electronics from being put in Illinois landfills. Banned electronic items include: computers, televisions, DVD and VHS players, mobile phones, stereo equipment, printers, video game consoles, and MP3 players.

The Village hosts an annual Green Day Event in May to collect electronics for free for Itasca residents. Keep an eye on the Village's website and newsletter for date and time. 

Residents may also visit the website for the DuPage County Environmental Division to find information about waste, recycling, and energy efficiency programs in the area.

8. How do I dispose of branches or limbs?

Weekly collection of bagged yard waste and bundled brush takes place the first week of April through the first week of December. Branches or limbs not exceeding four inches in diameter must be bundled in lengths not to exceed four feet. Bundles must not weigh more than 60 pounds. Bundles shall be secured with biodegradable cotton twine or rope. For further information, please see our yard waste page.

9. How do I dispose of bulk items?

Residents may place bulk items out for collection on their pickup day. Items must be of a manageable size that can be safely collected by one Republic collector. For items that cannot be broken down, please call Republic Services to arrange a special pick-up at (847) 981-0091. 

10. How do I dispose of carpeting?

All rugs, carpeting, and padding shall be bundled and taped in rolls not to exceed four feet in length. Each bundle shall not exceed 60 pounds in weight or 2 cubic yards 

11. How do I dispose of Christmas trees?

Trees are collected during the first two full weeks in January. Place your Christmas trees in the same location as your yard waste. Trees must be devoid of any ornaments, tinsel, garland, or plastic/fabric bag wrap. Other holiday decorations, such as wreaths and garland, may be bagged with garbage and set out as refuse. 

12. How do I dispose of household hazardous waste?

Wondering what to do with old lawn, garden and pool chemicals, motor oil, and household cleaners?  These items cannot be discarded in your regular waste collection because they are considered hazardous. They can contaminate our water supply.

One Day Household Hazardous Waste collections sponsored by the Illinois Environmental Protection Agency and local governments provide opportunities for the safe disposal of household hazardous waste. Check their website for dates and locations at here.

The following long-term facilities are available for disposal of household hazardous waste.  Please note that neither facility will accept latex paint.  Phone ahead to determine availability and open hours:

Naperville:	Naperville Collection Center 156 Fort Hill Drive 630-420-6095
Rockford:	Rock River Reclamation District 3333 Kishwaukee Road 815-987-5570
For further questions concerning one day or long term collections, please call the IEPA Waste Reduction Unit at (217) 785-8604.

13. How do I dispose of needles?

Sharps can be disposed of in your regular garbage as long as safety precautions are taken. Sharps must be in a sealed container. You can either purchase a disposal container from Republic Service or you can follow the precautions suggested at safeneedledisposal.org. 

14. How can I dispose of paint?

Latex paint that has completely dried up can be disposed of as garbage. Mix paint with an absorbent material such as kitty litter, sand or saw dust until no liquid is present and remove the lid. Oil Based paints and stain are considered household hazardous waste.  

15. What happens if you don't follow the refuse gudielines?

Refuse violations are administered in a 3-step enforcement program:

• 1^st Violation - A courtesy reminder letter will be issued advising of the ordinance.
• 2^nd Violation - A written warning citation will be issued.
• 3^rd Violation and Subsequent Violations in a 12-month Period - A $30 Village Ordinance citation will be issued.

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1. When are water bills due?

Water bills are due on the 21^st of each month and represent the consumption for the previous month. For example, a bill with a due date of May 21^st, represents water consumed during the month of April. If the twenty-first day of the month falls on a Saturday, Sunday, or state or federal holiday, the amount shall be due on the first following business day.

2. What happens if my bill is not paid by the due date?

If your bill is not paid by the date due shown on the bill, a late fee of 10 percent of the outstanding balance will be added to your bill. 

3. Why must I pay a minimum water/sewer charge?

In order to maintain the water and sewer lines in working order for all residents and business owners in the village, the village charges each account a minimum charge.

4. How is my utility bill calculated?

Your water bill is broken down as follows:

• Water purchases covers actual water cost.
• Water operations covers cost of operating the water distribution system.
• Water capital covers costs of capital improvements such as water line replacements and improvements to the distribution and storage systems.
• Sewer operations covers the cost of operating the waste water system.
• Sewer capital covers the cost of capital improvements such as line replacements and major repairs

5. Where can I pay my bill?

The Village offers you five convenient ways to pay your water and sewer bill. 

1) FREE Automatic Bill Payment

The Village offers an automatic direct debit program that automatically issues payment of your water and sewer bill from your checking account on the due date. No postage, no check writing, and no penalties. To enroll in the automatic debit program or change information, please enroll here (you will need your account number, which is located on the top right hand corner of your bill). 

2) Payment in Person

Residents may also drop off payments in person at Village Hall:
550 W. Irving Park Road
Itasca, IL 60413

Normal business hours are Monday through Friday, from 8:00 a.m. to 4:30 p.m. If paying by credit card, there will be a 2.85% convenience charge. 

3) Night Deposit Box

Payments may also be dropped off after hours in our drop box, located in the parking lot of the municipal complex (near the center island).

4) Payment by Mail

Residents wishing to pay by mail should send the return stub and payment to:
Village of Itasca
550 W. Irving Park Road
Itasca, IL 60413 

5) On-Line Credit/Debit Card Payments

Residents may make payments online, without creating an account. There is a small convenience fee of 2.35% for this service,  which is assessed by the software vendor at the time of payment. Submit an online credit/debit card payment.

6. How do I set up automatic payment of my water bill?

Automatic withdrawals from your checking or savings account can be set up for the payment of your utility bill. You may register for automatic payment here. 

7. How do I start and/or stop my water service?

The Village requires a minimum notification period of two business days to start and/or stop utility service. Please call Public Works at (630) 773-2455. 

8. What if I have a question on my water bill?

If you have a discrepancy on your bill, please notify the Finance Department staff prior to the next billing date by calling (630) 228-5612 from 8 a.m. to 4:30 p.m. Monday to Friday. Our staff will be happy to help resolve the situation accordingly. 

9. Why is my water bill so high?

The 2 most common reasons for a high water bill are:

1. Increased water consumption: Water consumption typically increases drastically during the summer months due to lawn watering, kids being out of school, and filling a pool. An average size 21-foot round pool with a depth of 48 inches can hold 13,500 gallons of water. Additionally, water irrigation systems can use a lot of water. For instance, each turf zone can use an average of 12 gallons per minute. So if you use 4 zones for only 30 minutes per day, you will consume 1,440 gallons of water a day. During the winter months, holiday guests and furnaces with humidifiers account for increases in water consumption.  
2. Water leaks: Water leaks happen often and can result in a high water bill. Some leaks are hard to detect and the first clue of a leak is typically a high water bill. A toilet leak, depending on the severity, can waste anywhere from 30 gallons a day up to as much as 4,000 gallons a day. 

10. What can I do to lower my water bill?

One option is to conserve water within your home. This can be as simple as not running the water when washing the dishes or brushing your teeth. Another option would be to water your plants/lawn less often. You can often save water by checking for leaks regularly and dealing with them promptly. One simple leak checking option is to use die strips, tablets or food dies in your toilet tank (do not flush) and checking (after 10-30 minutes) if the color migrates into your bowl on its own. 

11. How do I check my water usage?

To determine your average daily use or to check your appliance usage, you can read your meter on an hourly, daily, or weekly basis.

Simply record your meter reading at the beginning of a measurement period and again at the end of a period. The difference between these two meter readings will be the water used during that period.

Your water meter reads in cubic feet and can easily be converted to gallons by multiplying the reading by 7.48 gallons per cubic foot.   

12. Why does the Village raise the water rates?

The Village needs to raise water rates periodically to account for regular increases in costs, such as rate increases from the DuPage Water Commission, whom provides the water supply from the City of Chicago. It is important to remember that no taxes are used to operate the water system; all water fund revenue is derived from user charges. 

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1. How do I find snow removal information?

Snow removal info can be found on the Snow Removal Information page

2. How do I find information about garbage pick-up?

Garbage pick-up information can be found on the Garbage Pick-up Information page

3. What are the instructions for brush and yard waste pick-up?

Information on brush and yard waste pick-up can be found on the Bulk Brush Collection page

4. How do I contact the Village departments?

For a listing of our different departments, please view the Staff Directory

5. How do I contact Addison Township?

To contact Addison Township, please call (630) 530-8161

6. How do I contact Bloomingdale Township?

To contact Bloomingdale Township, please call (630) 529-7715.

7. How do I contact DuPage County?

To contact DuPage County, please call (630) 407-6500.

8. Who do I contact for election and voting information?

For election and voting information, please call (630) 407-5600.

9. How do I pay a parking ticket online?

Parking tickets can be paid online using the Illinois E-Pay site. Illinois E-Pay

10. How do I apply for a building permit?

To apply for a building permit, please contact Community Development at (630) 773-5568 or view the following page. Community Development

11. Where can I get information on Household Hazardous Waste?

Hazardous Waste information is available from DuPage County Hazardous Waste Department at (630) 407-6700.

12. How do I inspect or get copies of public records?

Under the Freedom of Information Act, you may request to inspect or get copies of our public records by submitting the following form to the Village Clerk. Request to Inspect Public Records

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1. What does AMI stand for?

Automated Metering Infrastructure. With AMI the Village is able to collect interval reads on every water meter via a radio frequency channel instead of collecting one read per billing period by driving around town. 

2. Why Is the Village undertaking this project?

Water meters have an expected useful life of approximately 20 years. A significant percentage of Village meters have reached or exceeded this life span. New meters will allow for hourly readings from several centrally located reading devices, instead of the traditional drive-by method used today. This is ideal for early leak detection. 

Additionally, advanced meter systems are quickly becoming the standard for utilities around the country. These new devices allow for more accurate and faster collection of water usage readings than the current manual method and improve safety conditions for village staff. Introducing automatic meter reading as the standard for Itasca is one of the ways we can better serve our customers and improve the overall efficiency of the utility department. 

3. How will the new AMI water meter benefit me?

Some of the immediate benefits of AMI include: 

1. More accurate billing due to fewer estimates. 
2. Reduced costs in labor and equipment for monthly reading and special readings. The automation of the meter reading process will no longer require Public Works Staff to drive around the entire Village to collect the necessary data. This will also reduce the Department’s carbon emissions.
3. Quicker response to customer question on water consumption. Water meter reads are currently conducted on a monthly basis. While this provides adequate data to allow for water billing, it makes the early identification of potential leaks nearly impossible. Once all AMI infrastructure is installed, meter reads can be conducted on a much more frequent basis (e.g. daily). This will allow for a much more robust collection of data over time and will help establish seasonal trends, potential leaks and a more detailed dataset for each account overall..
4. This technology will also significantly reduce water loss throughout the Village at a time when Lake Michigan water supply allocations are being closely scrutinized, and it helps promote overall water conservation.

4. Am I required to participate?

Yes, participation in this program is required.  Installation of a meter and/or the transmitting device is needed to ensure all accounts will be compatible with the new system. Your cooperation in scheduling an appointment after you receive a notification letter is appreciated. 

5. Will my service be interrupted during the meter replacement?

Normally the water meter replacement will require the water service to be interrupted during the installation of the new meter. It can last anywhere from 30 minutes to an hour. 

6. Who will be replacing my meter and how?

In Spring of 2023, residents will be contacted by our vendor to schedule their water meter replacement. All replacements will be performed by certified plumber provide by United Meter Inc. ( a subcontractor to Core and Main). Meter installers will need access to water meters, typically located in basements, utility rooms, etc. An adult (18 years of age or older) must be present while the work is completed. Residents are asked to make sure the meter is accessible prior to their appointment. The meter replacement, under normal circumstances, should be complete in approximately 30 minutes. A  radio transmitter will also be installed on the exterior of the home or business. 

All installers will provide proper identification upon arrival.

7. How much will the meter replacement cost me?

Water customers will not be charged for any installations taking place as part of the Village’s AMI project. 

8. Will AMI cause an increase in my utility bills?

Water usage is dependent on the appliances used in your home and water use habits. The AMI metering technology is the same as meters we have been using for the last 10 years. So no increase in water consumption will result from use of AMI. 

9. Does the AMI transmitter run on my home’s electricity?

No, AMI transmitters run on batteries with a 20- year lifespan. 

10. Will the transmitter interfere with televisions or phones?

No, the radio transmission operates in compliance with FCC regulations to avoid interference with other electronic devices. Current meters use a similar or identical transmitter.

11. Is my meter data secure?

Yes, only meter consumption readings and meter identification numbers are transmitted. Personal customer information is not transmitted.